Contact details
Telephone: 07356 091 808
Email: ben@tacticalenergy.co.uk
Overview
The purpose of retaining data is to ensure compliance with regulations, support quality assurance, and facilitate future assessments.
Your data will be securely stored and accessible only to authorised personnel.
Types of data we retain
- Energy Performance Certificate (EPC) Data: Information collected during assessments, including property details, energy efficiency measures, and recommendations.
- Assessment Reports: Detailed reports on energy performance, retrofit recommendations, and any follow-up actions.
- Client Information: Contact details, property ownership, and consent records.
What information we collect, use, and why
We collect or use the following information to provide our services:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings taken as mandatory evidence in support of domestic energy and retrofit assessments, and as part of any monitoring of improvement measures.
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
- Records of consent, where appropriate
We collect or use the following information for archiving purposes:
- Names and contact details
- Addresses
- Recorded images, such as photos or videos
- Purchase or viewing history
- Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest in the interests of fulfilling the services provided
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- People directly
- Camera footage, or other recorded images
- Publicly available sources
How long we keep information
We will store your data for at least as long as is required by the domestic energy assessor, retrofit assessor and retrofit coordinator accreditation schemes. This shall be no less than 10 years.
Who we share information with
Others we share personal information with
- Relevant regulatory authorities
- Accreditation body auditors or inspectors
- Professional consultants and improvement measures installers
- Organisations we’re legally obliged to share personal information with
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
9 July 2024